Privacy Policy
Last Updated: Jan 2025
eCure (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services, office visits, house calls, website, and mobile applications (collectively, the “Services”). By accessing or using the Services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
Name, date of birth, and contact information (address, phone number, email).
Medical history, symptoms, and other health information required for consultations.
Payment details (processed by secure third-party services).
1.2 Usage Data
We may collect information about your interaction with our Services, such as:
Device information (IP address, browser type, operating system).
Date and time of access, and pages viewed.
Mobile app usage details, including device identifiers.
1.3 Location Data
For house calls, we collect your location to facilitate service delivery. You may opt out of sharing location information through your device settings, but doing so may limit certain features of the Services.
1.4 Third-Party Data
We may receive additional information about you from third parties, such as pharmacies, labs, or insurance providers, as necessary for delivering healthcare services.
2. How We Use Your Information
2.1 To Provide Healthcare Services
To conduct telemedicine consultations, office visits, and house calls.
To create, maintain, and update your medical records.
To process payments and insurance claims.
2.2 To Improve and Develop Services
To analyze usage trends and improve the performance of our Services.
To develop new features and ensure platform security.
2.3 Communication
To send appointment confirmations, reminders, and important updates.
To respond to inquiries and provide customer support.
2.4 Legal Compliance
To comply with applicable laws, such as HIPAA and other healthcare regulations.
3. How We Share Your Information
3.1 With Healthcare Providers
Your information is shared with licensed healthcare professionals who provide treatment and recommendations.
3.2 With Third-Party Service Providers
We share information with trusted vendors to:
Process payments securely.
Deliver prescriptions or diagnostic services.
Host and maintain our platforms.
3.3 With Insurers
We may share necessary information with your health insurance provider for billing and claims processing.
3.4 As Required by Law
We may disclose your information:
To comply with subpoenas, court orders, or legal processes.
To protect your health and safety or the health and safety of others in an emergency.
3.5 In Business Transfers
If eCure is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.
4. Your Rights
4.1 Access and Correction
You have the right to access and request corrections to your medical or personal information.
4.2 Data Portability
You may request a copy of your medical records in a format of your choice.
4.3 Restriction of Use
You may request limitations on the use or disclosure of your health information, subject to legal requirements.
4.4 Opt-Out
You may opt out of marketing emails by clicking the “unsubscribe” link or contacting us directly.
4.5 Right to File Complaints
If you believe your rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services (HHS).
5. Data Security
We implement technical, administrative, and physical safeguards to protect your information, including:
Encryption of data during transmission and storage.
Access controls for authorized personnel only.
Regular audits and security assessments.
However, no system is completely secure. If you suspect a breach, please contact us immediately.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.
7. Children’s Privacy
Our Services are not intended for children under 18 without parental or guardian consent. We do not knowingly collect personal information from minors.
8. Retention of Information
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
9. Third-Party Links
Our website or app may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
10. International Users
Our Services are intended for use in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the U.S.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your information, please contact us:
Email: admin@ecureclinic.com
Phone: 205.498.5519
Address: 120 19th St N Ste.321 Birmingham, Al 35203